DAVID IHUOMA PRECIOUS

Sales Representative | Customer Service | Administrative Support

Enugu, NG.

About

Highly dedicated and results-driven professional with a robust background spanning sales, customer service, healthcare support, and business operations. Adept at leveraging strong communication, client relationship management, and organizational skills to excel in fast-paced environments, consistently delivering exceptional customer experiences and supporting strategic team goals. Proven ability to multitask effectively and drive operational efficiencies across diverse professional settings.

Work

Romalex Hospital

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Nurse Assistant

Enugu, Enugu State, Nigeria

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Summary

Provided critical support to medical staff, ensuring efficient patient care, accurate record management, and streamlined clinic operations.

Highlights

Provided critical support to medical staff during patient care and surgical procedures, ensuring sterile environments and efficient patient flow.

Accurately managed and updated confidential patient records for over 50+ patients daily, enhancing data integrity and streamlining antenatal clinic operations.

Administered medications to patients under direct supervision, strictly adhering to dosage protocols and contributing to a 99% accuracy rate in medication delivery.

Collaborated effectively with multidisciplinary healthcare teams to deliver high-quality patient care, contributing to improved patient satisfaction scores.

SBU Elbe Pharmacy

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Business Support Staff

Enugu, Enugu State, Nigeria

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Summary

Optimized sales operations and customer service processes, enhancing client engagement, resolving complaints, and streamlining inventory management.

Highlights

Streamlined sales operations and enhanced customer service activities, contributing to a 15% increase in customer engagement and retention.

Resolved an average of 20+ customer complaints daily with a 95% satisfaction rate, significantly improving customer loyalty and brand reputation.

Managed inventory and administrative duties, leading to a 10% reduction in stock discrepancies and optimizing daily operational efficiency.

Implemented process improvements that enhanced overall customer satisfaction and streamlined daily business operations, boosting team productivity by 12%.

Education

University of Calabar

Calabar, Cross River State, Nigeria
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Bachelor's Degree Public Health Grade:

Languages

English

Skills

Customer Service & Relationship Management

Customer Service, Client Relationship Management, Customer Satisfaction, Complaint Resolution, Client Engagement.

Sales & Business Support

Sales Operations, Business Operations, Administrative Support, Inventory Management, Operational Efficiency.

Communication & Interpersonal Skills

Communication, Interpersonal Skills, Teamwork, Collaboration, Stakeholder Management.

Organizational & Administrative Skills

Time Management, Organization, Administrative Support, Record Keeping, Attention to Detail, Multitasking.

Problem Solving

Problem Solving, Process Improvement, Strategic Thinking.

Technical Skills

Microsoft Office, Excel.